Conditions of service

General Terms and Conditions of the Rental Service

These General Conditions regulate the vehicle rental contract (hereinafter "the Service") offered by Montecchiarini Adelmo & C. S.n.c. (hereinafter "the Lessor") to the Customer. Signing the rental agreement implies full and unconditional acceptance of all the terms herein.

1. Object of the Service

The Lessor rents the vehicle specified in the contract to the Client under the technical and legal conditions described therein. The right of ownership of the vehicle remains solely with the Lessor for the duration of the rental period.  

2. Booking, Duration and Delivery of the Vehicle

• Duration: The duration of the hire (short, medium or long-term) is that specified in the individual contract.  
• Delivery: The vehicle is delivered to our premises in Montecassiano. The lease commences on the day and hour of delivery. The collection of the vehicle by the Customer certifies the acceptance of the vehicle's good condition and bodywork. Any defects or reservations must be contested at the time of delivery, otherwise they shall be forfeited.  
• Cancellation: The Customer may request cancellation of the contract within 10 days of signing it by registered letter with acknowledgement of receipt. Beyond this deadline, cancellation is subject to payment of a penalty.  

 

3. Fees, Payments and Security Deposit

• Rental Fee: The amount of the fee is that agreed in the contract. Payment shall be made upon receipt of the invoice. Late payment of even a single fee may result in termination of the contract.  
• Variations of the Canon: The agreed rent shall remain unchanged for the duration of the contract, except for any increases in taxes, property taxes or insurance premiums. Such variations shall be communicated with 30 days' notice.  
• Security Deposit: Upon conclusion of the contract, a security deposit is required. This sum will be returned at the end of the rental period, after verification of compliance with all contractual conditions and the balance of all amounts due.  
• Costs to be borne by the customer: Fines, motorway tolls and parking costs are borne entirely by the Customer. For each payment request that we receive on behalf of the Customer, we shall charge an amount of €10.00 for handling fees.  

 

4. Obligations of the Customer and Use of the Vehicle

The Customer undertakes to keep and use the vehicle with the diligence of a good family man and to comply with the following obligations:

• Vehicle use:
  • Driving the vehicle in compliance with the rules of the Highway Code.
  • Use the vehicle exclusively on Italian territory. Driving the vehicle abroad requires our prior written authorisation.  
  • Do not use the vehicle for purposes contrary to the law, for transporting people or goods for remuneration, or for subletting it to third parties.  
• Maintenance at Customer's Charge:
  • Check oil and coolant levels periodically.
  • Check tyre pressure and wear regularly.
  • Ensure the cleanliness of the interior and exterior of the vehicle.  
• Return:
  • Return the vehicle to our premises on the expiry date and time of the contract.
  • Return the vehicle with a full tank of fuel.
  • Return all vehicle keys and documents.  

 

5. Maintenance and Servicing at Lessor's Charge

• Ordinary and Extraordinary Maintenance: We take care of all vehicle maintenance to ensure perfect efficiency, including servicing, oil changes, tyre replacement, balancing, toe-in and repair of accidental faults.  
• Periodic Review: All fulfilments for the statutory periodic inspection are our responsibility.  
• Roadside assistance: In the event of a breakdown or accident that renders the vehicle unroadworthy, we will organise roadside assistance for towing to the nearest service point.  
• Replacement Vehicle: In the event of breakdown, maintenance or theft, we guarantee a replacement vehicle (if available at our premises) at the same contractual conditions, for the duration of the repair.  

 

6. Insurance Coverage, Claims and Theft

• Covers Included: All our vehicles are covered by third-party motor third-party liability (third-party motor liability) insurance.  
• Penalties/Franchise: A fixed penalty (excess) of €200.00 shall be charged to the Customer for each claim handled through our insurance guarantees. Under no circumstances do the guarantees cover damage caused by wilful intent or gross negligence on the part of the driver.  
• Obligations in the Event of a Loss: The customer must:
  1. Inform us immediately.
  2. Send us the completed complaint form (CID) within 24 hours.
  3. Collect data from the other parties involved.
  4. Have the authorities (Police, Carabinieri) intervene for the investigation.  
• Obligations in the Event of Theft: The customer must:
  1. Immediately report the fact to the competent authorities.
  2. Hand over a copy of the complaint and all the keys to the vehicle. Failure to return the keys makes the customer liable for the value of the vehicle.  

 

7. Applicable Law and Jurisdiction

For any dispute relating to this contract, reference shall be made to Italian law. The Court of Macerata shall have exclusive jurisdiction.  

8. Processing of Personal Data

Personal data provided by the Customer will be processed in accordance with Legislative Decree No. 196/2003 and the GDPR (EU Regulation 2016/679) for purposes strictly related to the execution of the contract. For more details, please consult our Privacy Policy.