FAQ
Do you have a doubt? The answer is probably here.
We have collected the most common questions our customers ask us to give you clear, quick and transparent answers, broken down by topic.
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faq
Simple answers to frequently asked questions
General
In order to rent a vehicle, a valid driving licence, an identity document (ID card or passport) and the social security number are required.
For all our 9-seater vans, cars and minibuses, the normal B licencethe same one you use for your car, as long as the laden mass of the vehicle does not exceed 3.5 tonnes. Our entire standard fleet falls into this category. For some special vehicles instead, specific licences are needed. Contact us for more information.
Yes, the minimum age for hiring a vehicle is 21. A minimum age of 25 and/or driving experience of at least 2 years may be required for certain categories of larger or special vehicles.
The rental price always includes the vehicle for the agreed duration, the legally required third-party liability insurance, basic roadside assistance and a number of kilometres specified in the contract. Fuel and optional insurance to reduce deductibles are excluded.
Absolutely. Cleanliness and hygiene are a priority for us. Each vehicle is scrupulously cleaned and sanitised before each new rental. Consequently, we would like rented vehicles to be returned in a clean and hygienic condition.
Ordinary and extraordinary maintenance is entirely our responsibility. We take care of everything: coupons, oil changes, tyre replacements, periodic overhauls and repairing accidental faults to ensure the vehicle's perfect efficiency.
In the event of a breakdown or accident, we will organise roadside assistance. In addition, to ensure your business continuity, we will provide you with a replacement vehicle for as long as the repair is needed, if available at our premises.
Only in case of absolute necessity and if it is impossible to contact us, you can arrange for urgent repairs up to a maximum amount of EUR 150 (excluding VAT). We will reimburse you by presenting the receipted invoice in our name within 30 days.
Booking
You can book in several ways: by using the online booking form on this website, by calling us directly on our telephone number, or by coming to visit us at our premises in Montecassiano.
Yes, it is possible to change or cancel a reservation. We ask you to notify us as far in advance as possible. The specific conditions for cancellation (possible penalties for short notice) are stated in the rental agreement. We generally do not charge penalties for cancellations made with reasonable notice.
Our minimum rate is daily (24 hours). However, for special requirements, please contact us to evaluate a customised solution together.
Of course. One or more additional drivers may be added to the contract. All drivers must be present when collecting the vehicle with their valid driving licence. A small daily surcharge may apply.
Yes, it is possible to request cancellation of the contract within 10 days of signing it by registered letter with acknowledgement of receipt. Beyond this deadline, a cancellation fee will be charged.
payment and costs
We accept payment by credit card (Visa, MasterCard), debit card and cash, as long as the total amount is within the legal limits.
Yes. Unlike many national operators, we offer the possibility of renting by leaving a security deposit by debit card or cash. The amount of the deposit varies depending on the vehicle rented and will be returned to you in full upon return of the vehicle, subject to a condition check.
The security deposit is a sum retained as security to cover any costs not included in the rental, such as missing fuel, damage not covered by insurance (deductibles) or extra rental days. It is returned in full if the vehicle is returned in the same initial condition.
The deductible is the maximum amount you have to pay in the event of damage (Kasko) or theft/fire of your vehicle. We offer the option of purchasing supplementary policies (CDW/TP) to reduce or, in some cases, eliminate these deductibles, giving you peace of mind.
Yes, a security deposit is required upon conclusion of the contract. This sum will be returned to you in full at the end of the rental period, after verifying compliance with all contractual conditions and the balance of all payments.
The agreed monthly rent shall remain unchanged for the entire duration of the contract, except for any increases in taxes, property taxes or insurance premiums. In that case, you will be given 30 days' notice of any change.
Fines, motorway tolls and parking costs are entirely your responsibility. For each payment request we receive on your behalf, we will charge you a fee of EUR 10 for handling costs.
Conditions of service
The vehicle is delivered with a full tank of fuel and must be returned with the same level. In the event of missing fuel, the cost of the litres needed to restore it will be charged, plus a small surcharge for the refuelling service.
Most of our rates include a daily kilometre limit (e.g. 100 km/day). It is possible to request unlimited mileage rates or extra mileage packages. Any kilometres travelled over the limit will be charged at a rate specified in the contract.
The first thing to do is to make yourself and your vehicle safe. Next, contact us immediately on our 24/7 helpline. We will provide you with all the support you need, from sending breakdown assistance to handling your case.
Yes, it is possible to travel to some foreign countries, but it is compulsory to state this at the time of booking. It will be necessary to activate an extension of the insurance cover and roadside assistance ("Green Card"). Travelling abroad without authorisation invalidates insurance cover.
All our vehicles are covered by third-party motor liability insurance. However, there is a fixed penalty/franchise of EUR 200 per claim handled through our guarantees. This amount will be charged to you in the event of an accident. Warranties never cover damage caused through malice or gross negligence.
You must immediately file a report with the relevant authorities and hand over a copy of the report together with all the keys to the vehicle. Failure to return the keys may render you liable for the value of the vehicle.
At the end of the contract, the vehicle must be returned to our premises, with a full tank of fuel and in good condition and cleanliness.
